RISK-FREE BOOKINGS

We know that many people will be itching to get away after an extended period of being in lockdown but it is difficult to know what the immediate future holds.

We are offering totally risk-free bookings. If government advice means you cannot travel on the dates you have booked, we are happy for you to move it to another date later in the year, or into 2021. This will be free of charge with no administration fee. This also applies if you or any member of your party become ill around the time you were supposed to be travelling, and can no longer go on your trip.

If the new dates are more expensive, you can top it up and if the holiday is a lower price, we will issue you a refund.

HOW WILL WE KEEP YOU SAFE

We will be increasing the level of cleaning on every camper van, including anti-bacterial spray of all surfaces and fabric. This may mean slightly later collection times or earlier returns, to ensure we have enough time to thoroughly clean. We will discuss this with you at the time of booking.

We would usually do a full in-person handover in the camper van. We will now operate a socially distanced handover outside, which will go through the main features only. Our paper user manual will instead be emailed to you before your trip.

We also ask that only 1 person is present for the campervan handover. Any other members of your party are welcome to wait in your vehicle until the handover is complete.

If you think you or someone you have been in close contact with has contracted COVID-19, please do not come to collect your campervan. Instead call us so that we can help you rearrange your trip. If we feel that someone could be suffering with COVID-19 symptoms when you come to collect, we may cancel your booking.

Stay safe and we look forward to welcoming you back soon.

Trek Campers Ltd
Unit 5
Lovett Road
Hampton Lovett
WR9 0QG