Trek Campers is the trading name of Trek Campers Limited. Registered in England and Wales 11543819.
This notice explains how we use your personal information, sets out your rights under the new laws and explains how the law protects you. If we provide you or a business in which you are linked with a product or service, then we will use your personal information in the ways set out in this notice. If you choose not to give us this personal information, it may delay or prevent us from meeting our obligations.
You have a number of rights under the Data Protection Laws in relation to the way we process your personal data, which are set out below. We will aim to respond to any request received from you in relation to exercising your rights within 30 days from your request, although this may be extended in some circumstances in line with Data Protection Laws.
Trek Campers is committed to protecting and respecting your privacy. We will always treat your information as confidential.
Under Data Protection Laws we can only process your personal information where we have a proper reason for doing so, which will be for the administering of the camper van hire.
When you hire a camper van we will collect: Contact Information Driving licence and proof of address Details about your hire and the product you hire from us Once you have given us your consent you can withdraw it at any time, unless there is another legal reason under the Data Protection Laws that allows us to process your information.
Please note that if you withdraw your consent, we might not be able to provide you our products or services. If this is so, we will tell you. You can withdraw your consent at any time by getting in touch with us at firstname.lastname@example.org.
We want our service to always meet your expectations and therefore need the information we hold about you to be accurate and up to date. It is important that you tell us about any changes to your contact details, including your email address or mobile number.
We hold personal and financial information about you which you have provided to us or which we have collected/received from elsewhere such as:
Trek Campers stores and uses your information to manage your camper van hire and to provide services in relation to the hire
Vehicle Rental When you submit an order for camper hire to us we need to know your name, postal address, e-mail address, telephone number, driving licence details, credit or debit card details.
We gather this information to allow us to process any orders you may make and arrange collection. The relevant information is then used by us to confirm your order and process your payment and to communicate with you on any matter relating to your order and the provision of the camper hire in general.
We may also use statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics will not include information that can be used to identify any individual.
We may also wish to provide you with information about special features of our website or any other services or products we think may be interest to you. We will only do this if you have given us permission to provide you with marketing information.
We will keep your personal information for as long as you are a customer of Trek Campers. After you stop being a customer, we may keep your data for up to 10 years for one of these reasons:
We may keep your data for longer than 10 years if we cannot delete it for legal, regulatory or technical reasons. We may also keep it for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for those purposes.
You can access your personal information we hold by writing to us at the address on our website (www.trekcampers.co.uk)
If you are unhappy with how we have handled your personal information, you can contact us via our website at www.trekcampers.co.uk
You also have the right to complain to the Information Commissioner’s Office. You can call their helpline on 0303 123 1113, or you can visit their website (www.ico.org.uk) for information on how to make a data protection complaint.